Volunteering at our Support Centre and the RD&E Hospital
Volunteers are the first point of contact when people arrive at the FORCE Cancer Support & Information Centre. They play a very important part in welcoming visitors, helping them to feel at ease and offering refreshments. Our Centre volunteers do not need to have a healthcare background or personal experience of cancer but the ability to listen and be sensitive to needs of others is very important.
We have a team of professional counsellors, therapists and information nurses so we do not expect our volunteers to have any of these skills – they simply refer visitors to the appropriate member of staff. Many of our complementary therapists are volunteers and we have supporters who generously give their time and skills in our offices or to maintain the gardens around the Centre.
The Centre is open from Monday to Friday 9:30am to 4:30pm and until 6:30pm on Wednesdays.
Volunteering sessions run from 9:15am to 1pm, 1pm to 4:30pm and 4:30pm to 6:30pm on Wednesdays.
We work closely with hospital staff and our volunteers also help on Cherrybrook, Yeo and Yarty wards, greeting patients and visitors, serving refreshments and making them aware of the services on offer from FORCE.
On a day-to-day basis the Support Centre volunteer’s role is:
• Welcoming visitors
• Chatting informally and assessing why they have come to the Centre
• Helping visitors feel at ease by offering tea, coffee, a cold drink and biscuits
• Explaining the services we offer and, if appropriate, filling out a registration form
• Directing visitors to the appropriate member of staff, information or appointment
• Generally helping with orientation within the building and showing visitors to their appointment room if necessary
• Helping with general housekeeping
• Serving refreshments on the hospital’s oncology wards